WHAT TO EXPECT IF YOU HAVE HOME CARE AIDES

It is determined you need a Home Care Aide; your home care aide will be individual who assists you during your time of recovery. He/she will provide personal care/Homemaker/Respite Care which is needed to facilitate treatment or to prevent deterioration of your health. Things you can expect:

  • ACE 1 LLC dba: A CARE OF EXCELLENCE, home care agency employs both male and female aides.

    Home Care Agency aides/workers who does services for you are supervised by Home Care Agency Supervisor.
    “Supervisor” means an individual with a minimum of two years of experience or training in the home care industry or industry closely related to personal care or homemaker services, or who possesses a professional license such as a registered nurse, licensed practical nurse, social worker, physical therapist, or occupational therapist. The supervisor may also be the administrator. The supervisor shall not be a client’s case manager.

  • The number of visits per week is determined after the Registered Nurse makes an assessment of your needs and we receive orders from your physician or from your insurance or you yourself as our client or from your representatives.
  • The Home Care Agency supervisor will write a service plan specific to your needs and a copy will stay in your home folder.
  • To assure proper care is being given, the home care aide is supervised by a Home Care Agency Supervisor If at any time a problem arises concerning your aide, such as the care or services being provided, please call and ask for the Supervisor or you can contact our office anytime.
  • Every effort will be made to provide consistent assignment of personnel to your service. However, other work schedules and personal needs of the Agency may create the need for a replacement.
  • The purpose of the home care aide is to provide personal care. Each visit will be approximately 2 to 4 hours, or more depending on the approved and agreed Service Plan.
  • Homemaker services, the aide may also help with light housekeeping tasks in the client’s immediate area.
  • Respite services are personal care or homemaker services or both services depending on your needs as our client.

PROBLEM SOLVING PROCEDURE

ACE 1 LLC dba: A CARE OF EXCELLENCE, in support of its belief that clients, who use its services, have the right to complain and make their views known without fear of reprisal, have an accessible, visible and direct process for filing and resolving complaints.

  • Individuals who are dissatisfied or who have a grievance/complaint, have the right to bring the matter to the attention of the Agency or state agencies and have it resolved to their satisfaction.
  • All complaints received at the agency shall be responded to prior to the next scheduled service visit or within two working days, whichever comes first.
  • All complaints/grievances shall be addressed immediately, and steps shall be taken to resolve the issue.
  • The Administrator or Assistant Administrator shall inform you in writing of the outcome of the complaint/grievance.