Confidentiality and Respect of Privacy

Client Confidentiality

ACE 1 LLC dba: A CARE OF EXCELLENCE is committed to providing you with quality home care services and to forming a relationship with you that is built on trust. That means respecting the privacy and confidentiality of your information. We maintain policies and procedures that allow us to collect information required to provide care and services.

Definition:

Health Insurance Portability and Accountability Act (HIPAA) Act of 1996 is a Federal Law that sets rules for health care providers and health insurance companies about who can look and receives one’s health information, HIPAA gives one’s rights over your health information, including the right to get a copy of your information, make sure it is correct and know who has seen it.

Your client file is private and confidential.

You, or anyone to whom you give permission, or a legally designated representative, have the right to read or get a copy of your client file. Your client file is the physical property of the agency.

How do we assure your privacy?

ACE 1 LLC dba: A CARE OF EXCELLENCE has put in place detailed policies regarding access to client files by our staff and employees and has carefully outlined the circumstances under which your information may be released to parties outside the agency. These policies conform to state and federal law and are designed to safeguard your privacy. Our staff and employees are trained in the appropriate use of your protected health information (medical information) and know that it is available to them only to continue to provide care to you, obtain payment for care and for operations or for other limited but legitimate reasons. A violation of confidentiality or the failure of an employee to protect your information from accidental or unauthorized access will not be tolerated. This may include the employee being fired from his or her job. Failure to keep your information confidential could result in actions up to including an employee being fired from his or her job.

We ask for your permission

We do not allow others to access your client file or medical information, unless we have the appropriate authorization or other legal basis to do so. Some laws prevent certain types of patient information from being released without specific patient permission. This includes mandatory reports of abuse of children, elderly people, or persons with disabilities. Client files are sometimes used for reasons other than patient care. Records are periodically reviewed to evaluate the quality of care, or to be sure that the ACE 1 LLC dba: A CARE OF EXCELLENCE organizations follow the rules of regulatory agencies . Anyone reviewing records must follow the same confidentiality laws and rules required of ACE 1 LLC dba: A CARE OF EXCELLENCE.