The ACE 1 LLC dba: A CARE OF EXCELLENCE supervisor will develop a Home Care service plan with you, your representative, or both. The Service plan shall be signed by ACE 1 LLC dba: A CARE OF EXCELLENCE supervisor and you or your representative and incorporated into your record. The plan shall reflect your choices, capabilities and will be limited to only the services that prefer. The service plan will include who will be responsible for providing services and when and how often personal care or homemaker services will be provided or arranged. The agency supervisor shall review the service plan frequently, at least once a year whenever there has been a change in your condition. Any changes to the service plan shall be made by the supervisor with you, your representative, or both.

SERVICE AGREEMENT

ACE 1 LLC dba: A CARE OF EXCELLENCE enters into a service agreement with the client/ client’s representative before the initiation of any home care services to the client. The service agreement is based on the service plan. The service agreement is a legal document that includes the description of, the frequency and the duration (if known) of the services to be provided, and the terms under which the services will be provided. When you agree to receive services from our agency, the Service Agreement shall be signed and dated by you, your representative or both and the Agency. A copy of the signed agreement shall be given to you, your representative or both, and the original shall be maintained in the client’s file at the Agency office.

COURTESY

As a matter of routine courtesy, every patient will be addressed as Mr., Mrs. Miss, or Ms., as the case may be, until and unless you request that another name be used.

RULES OF CONDUCT

The agency maintains rules of conduct which all our employees must adhere to. Below is brief summary of the rules:

  • Our staff will NEVER perform services if they are unsure of how it is done.
  • Unlicensed personnel shall NEVER administer medications under any circumstances.
  • Our services DO NOT include the management of the client’s money or finances, or the balancing of the client’s checkbook.
  • Our staff are expected to provide their own meals. They cannot use our client’s food or supplies.
  • Cannot sleep on duty, regardless of the client’s suggestion.
  • Cannot discuss charges or salaries with the client, his/her family, or co-workers.
  • Never give their phone number to the client.
  • Never receive phone calls or visits from friends while caring for a client.
  • Never visit a client on off-duty time.
  • Never discuss their personal problems with their client or their client’s families or friends.
  • All Staff is prohibited from receiving gifts, promises of gifts, cash or any other value or benefit from any customer, private patient, family member, friends, client representative and/or business associate.
  • Staff are prohibited from soliciting a client, private patient, or their family or friends for business, financial or professional opportunities.
  • When staff or the client desire a change in schedule please contact the ACE 1 LLC dba: A CARE OF EXCELLENCE offices first. The staff cannot adjust their schedule with the client without permission.
  • Our staff timesheet must be signed daily by the client confirming that the staff completed the daily hours on the timesheet.
  • Our staff are provided with gloves and other personal protective equipment to protect you and the staff from infections when the staff is performing personal care.

SAFETY

Home accidents are a major cause of injury and death, especially for those over 60. As people grow older, they may be less agile and their bones tend to break more easily. A simple fall can result in a disabling injury. All clients need to take special precautions to ensure a safe living environment. Most accidents in the home can be prevented by the elimination of hazards. Use the attached checklists to determine the safety level of your home.

INFECTION CONTROL IN THE HOME

Cleanliness and good hygiene help prevent infection. “Contaminated materials” such as bandages, dressings or surgical gloves can spread infection, and harm the environment.
You can help control infection by following these guidelines:

WASH YOUR HANDS

Our Employees are aware and instructed that they must Wash their hands before and after giving any care to the client (even if wearing gloves), before handling or eating foods, and after using the toilet, changing a diaper, handling soiled linens, touching pets, coughing, sneezing or blowing nose. Hand washing needs to be done frequently and correctly: Remove jewelry; use warm water and soap (Liquid soap is best); hold your hands down so water flows away from your arms; scrub for at least 10/15 seconds (30 seconds recommended), making sure you clean under your nails and between your fingers; dry your hands with a clean paper towel; and use a new paper towel to turn off the faucet. Apply hand lotion after washing to help prevent and soothe dry skin.

Washing your hands is the single most important step in controlling the spread of infection.

  • The number of visits per week is determined after the Registered Nurse makes an assessment of your needs and we receive orders from your physician or from your insurance or you yourself as our client or from your representatives.
  • The Home Care Agency supervisor will write a service plan specific to your needs and a copy will stay in your home folder.
  • To assure proper care is being given, the home care aide is supervised by a Home Care Agency Supervisor If at any time a problem arises concerning your aide, such as the care or services being provided, please call and ask for the Supervisor or you can contact our office anytime.
  • Every effort will be made to provide consistent assignment of personnel to your service. However, other work schedules and personal needs of the Agency may create the need for a replacement.
  • The purpose of the home care aide is to provide personal care. Each visit will be approximately 2 to 4 hours, or more depending on the approved and agreed Service Plan.
  • Homemaker services, the aide may also help with light housekeeping tasks in the client’s immediate area.
  • Respite services are personal care or homemaker services or both services depending on your needs as our client.

CLIENT BILL OF RIGHTS

STATEMENT OF PURPOSE:

It is anticipated that observance of these rights and responsibilities will contribute to more effective care and greater satisfaction for the patient as well as the staff. The rights will be respected by all personnel and integrated into all Home Care programs. A copy of these rights will be given to patients and their families or designated representative. The client or his/her designated representative has the right to exercise these rights. In the case of a client adjudged incompetent, the rights of the client are exercised by the person appointed by law to act on the client’s behalf. In the case of a client who has not been adjudged incompetent. Any legal representative may exercise the client’s rights to the extent permitted by law.

CONFIDENTIALITY OF CLIENT FILES

Client Confidentiality

ACE 1 LLC dba: A CARE OF EXCELLENCE is committed to providing our clients with quality home care services and to forming a relationship with our client that is built on trust. That means respecting the privacy and confidentiality of our client information. We maintain policies and procedures that allow us to collect information required to provide care and services.

Definition:

Health Insurance Portability and Accountability Act (HIPAA) Act of 1996 is a Federal Law that sets rules for health care providers and health insurance companies about who can look and receives one’s health information, HIPAA gives one’s rights over your health information, including the right to get copy of your information, make sure it is correct and know who has seen it.

ACE 1 LLC dba: A CARE OF EXCELLENCE has Commitment to Respect Privacy of Our Client

Our Agency is required to:

  • Keep client information private.
  • Let client know if we cannot do what you have asked us to do with your information.
  • Try to reach you at another location or phone number, if you ask us to do so.
  • Use and / or give out client information as listed above and as the law permits, unless we have our client permission to do more.

INFECTION CONTROL IN THE HOME

Cleanliness and good hygiene help prevent infection. “Contaminated materials” such as bandages, dressings or surgical gloves can spread infection, and harm the environment.

WASHING HANDS

Washing your hands is the single most important step in controlling the spread of infection.

Our Employees are aware and instructed that they must Wash their hands before and after giving any care to the client (even if wearing gloves), before handling or eating foods, and after using the toilet, changing a diaper, handling soiled linens, touching pets, coughing, sneezing or blowing nose. Hand washing needs to be done frequently and correctly: Remove jewelry; use warm water and soap (Liquid soap is best); hold your hands down so water flows away from your arms; scrub for at least 10/15 seconds (30 seconds recommended), making sure you clean under your nails and between your fingers; dry your hands with a clean paper towel; and use a new paper towel to turn off the faucet. Apply hand lotion after washing to help prevent and soothe dry skin.